Shipping policy
At The Whisky Library Shop, we understand the importance of timely and reliable shipping. We strive to ensure that your order reaches you as quickly as possible, no matter where you are in South Africa. Here's everything you need to know about our shipping process:
Delivery Times
Our central warehouse is located in Fisantekraal, Durbanville, Cape Town. For customers outside of Cape Town, we aim to deliver your order within 1-3 working days.
At The Whisky Library Shop, we understand that convenience is important to our customers.
Customer Satisfaction
At The Whisky Library Shop, we strive to make your shopping experience as enjoyable and convenient as possible. By offering collection options, we aim to accommodate your needs and provide you with flexibility. If you have any questions or require further assistance regarding collection, please don't hesitate to contact us at 066-558-1953. Our friendly team is always here to help.
1 to 3 working days from the date of placing your order, if you choose our priority delivery option. Please note that in some rare cases, there may be delays beyond our control. We appreciate your understanding and patience in such situations.
Shipping Rates
During the checkout process, you will see different shipping rates based on the products in your cart and your exact delivery address. We calculate these rates to provide you with the most accurate and fair pricing for your specific order. We believe in transparency and want to ensure that you have all the information you need before making your purchase.
We offer multiple shipping options to give you the flexibility to choose the one that best suits your needs. Whether you prioritize speed or cost-effectiveness, we have you covered.
If the weight exceeds 25kg's there will be an excess delivery charge. We will notify you first before any excess charge is applied.
- Surcharges on Delivery
Certain orders over 25kg in weight, outlying areas and high risk areas will incur a delivery surcharge. Should there be a surcharge on delivery we will notify you first, before sending out your order.
Contact Us
If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and provide any additional information you may need.
You can contact us via what's app at 066-558-1953 or email us at info@whiskylibraryshop.co.za.
We strive to respond to all inquiries as quickly as possible.
Thank you for choosing The Whisky Library Shop. We appreciate your business and look forward to delivering your premium whiskies to your doorstep with care and efficiency.